Privacy notice

Last updated 9 November 2026

This notice explains what personal information we hold about our customers, why we hold it, who we share it with and your rights. It covers our mooring, storage, workshop and boat sales services and our customer app.

Who we are

Your information is looked after by three related companies, which share customer records so we can run the yard:

• Stalham Marine Services Ltd (company number 16538494): workshop, storage and this app.
• Stalham Staithe Marina Ltd: mooring licences.
• Stalham Staithe Ltd: selling boats on behalf of their owners (brokerage).

Together they are the “data controller” for your information. Address: The Staithe, Stalham, Norfolk NR12 9DA. Email info@stalhammarine.co.uk or phone 01692 580288. ICO registration number: ZC007161 (Stalham Marine Services Ltd).

What we hold about you

• Contact details: your name, email address and phone number.
• Your boats: their names, length and registration, and where they are moored or stored.
• Your agreements: berth number, licence dates, fees, and when you accepted your mooring agreement and the name you gave.
• Boat documents you upload: Boat Safety Scheme certificate, insurance and Broads toll.
• Electricity: meter readings and usage for your berth.
• Workshop jobs: what you asked us to do, including any photos you send with a request, progress notes, photos of the work, hours spent and materials used.
• Estimates: the prices we send you, which items you approve or decline and when, and any changes you ask for.
• Selling your boat: the boat’s details, photos and asking price, your name, address and contact details, when you accepted our selling terms, and the sale price. The boat’s details and photos are published on our Boats for sale page; your name and contact details are not.
• Enquiries about boats for sale: your name, contact details and message, so we can reply and put you in touch about the boat.
• Invoices and whether they have been paid. We do not store card or bank details in the app.
• Requests you make, such as joining the mooring waiting list or booking storage.
• Your login: your email address and password (stored scrambled, so nobody can read it), and when you last signed in.

Why we use it, and our legal basis

• To provide our services (moorings, storage, repairs and the app) under our contract with you, or because you asked us to before entering one.
• To meet legal duties, such as keeping accounts and tax records for HMRC.
• For our legitimate interests in running a safe, well-managed yard: checking that boats on our moorings hold the safety certificate and insurance our agreements require, keeping proper records, and recovering money owed.

We do not send marketing, and we never sell your information.

Who we share it with

Only with organisations that help us run the business, under contracts that require them to keep it safe:

• Supabase: stores the app’s database, logins and uploaded files, held in London.
• Netlify: hosts the app’s web pages.
• Intuit QuickBooks: our accounts and invoicing.
• Our email provider, accountants and professional advisers, where needed.

We may also share information where the law requires it, for example with HMRC, the police or the Broads Authority. Some of these providers are based in, or use services in, the United States. Where information leaves the UK, it is protected by safeguards approved under UK law.

How long we keep it

• Customer records, agreements, invoices and job records: 6 years after your last contract or invoice with us, as HMRC requires.
• Mooring waiting list entries: 2 years if you do not take up a berth, unless you ask to stay on the list.
• Enquiries about boats for sale: 2 years, unless you go on to buy a boat through us.

After that we delete it, or keep it only in a form that no longer identifies you.

Keeping it safe

The app uses encrypted connections. Each customer can see only their own records, and uploaded documents and photos are kept private. Only our staff can see workshop information, and only the directors can see prices and accounts. Our database is backed up daily.

Cookies

The app uses only the cookies it needs to keep you signed in. We do not use advertising or tracking cookies.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete your information, where we no longer need to keep it;
• ask us to limit how we use it, or object to how we use it;
• ask for your information in a format you can take elsewhere.

To do any of these, email info@stalhammarine.co.uk. There is no charge, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes

We will update this notice if anything changes, and show the date at the top.